FAQs

We are here to help you with all your queries

1. Why do you need a virtual assistant?

A virtual assistant is placed inside a company to offload some of the work off of the CEO and/or other team members. If you have tedious tasks that you need someone else to take care of or you are looking to scale faster, then hiring a team of VA’s will be a move that you need to make.

We have placed many different types of roles in the last year and one of the most popular roles is appt setting. Instead of having the sales rep send a ton of emails/messages, the VA takes over so the sales rep can focus on being on calls and closing more deals. For instance, our best appt setters book 10-20 appts a week! Appt setter is just one of the many positions we offer. If you need some graphic design work done, we can help. What about media buying and taking over your current ads, we got you covered.

The most important thing to remember is that when you are looking to grow the business it is an absolute MUST to find A players. This starts with your VA team since they are normally the first hirings an online business makes.

1. Why do you need a virtual assistant?
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2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?

The number one reason we see is that these business owners do not just hire from a place of desperation. These businesses/agencies/consultants already have proven processes, offers, systems and much more in place.

They truly NEED a virtual assistant to take a load off their back. It is a top priority for them to find A players. Whether it is appt setters, media buyers, graphic designers, data entry people, whatever it is… These people that are looking to hire whatever role they are looking for BECOME that role first before hiring. They dictate what the day to day looks like, what KPI must be met, and overall what this job will entail. They are not guessing. Data is what these business owners follow, not their emotions.

Overall the owners build the right SOP’s, processes, and KPI’s around the role they are seeking, so whenever the time comes to hire someone, the person has a roadmap for succession.

2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?
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3. What does a part-time VS a full-time virtual assistant look like?

A part-time virtual assistant is someone who will work between 15-25 hours per week. Preferably on a set schedule but it does not have to be. This person may also have another job on the side. Most of our clients that start with part-time VA’s eventually grow this role to a full-time position if the company scales and the VA performs.

A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the VA agrees

3. What does a part-time VS a full-time virtual assistant look like?
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4. What tasks do the media buyers do on a regular basis?

They are checking the status of ads and making sure they are consistently performing. They also make tweaks to the copy, audience, targeting or whatever needs to be corrected. There is a KPI that must be met and that is up to the business owner to dictate.

4. What tasks do the media buyers do on a regular basis?
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55. When is the best time to hire an appt setter?

This is normally the first hire most agency owners make. As soon as you pick your niche & you have your offer in place, now it's time to set appts. There are many ways of doing this but like stated above, find where your audience is hanging around on social media. Most agency owners start with organic appt setters, meaning these guys send messages on FB, IG, LINK. They also prospect on FB groups, TIKTOK, and any other platform. These setters are using your scripts to get you more appointments on your calendar. The best setters are the ones who can hold a conversation on their own. These are the ones we find for our clients.

55. When is the best time to hire an appt setter?
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6. If the virtual assistant does not work out how does your replacement guarantee work?

We have a 6-week replacement guarantee so if the VA quits/gets fired we will replace this individual for free. Our team will be checking in with the both of you on a regular basis to ensure everything is working properly. We will replace up to three people for this role. Our goal is to place the best person for each role but the ultimate deciding factor is the business owner. If after the third replacement our company did not meet your standard, we will send you a full refund. The 6 weeks probation starts, the FIRST day our VA starts working for you. Not after payment.

6. If the virtual assistant does not work out how does your replacement guarantee work?
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7. How long does this process take?

FAVA moves F A S T. What that means is that after the payment is made, within 24 hours you will have VA’s for the role you are looking for in your inbox. These VA’s have gone through a thorough process before being sent to you and as soon as you tell us you are ready to interview, we will be conducting the interview on our zoom. We want to keep this process as stress free as possible, so all communication with the VA’s is done through us. After conducting the interviews, you are welcome to put these people through a certain skill test (you can also send a skill test before the interviews) and if they pass, it is time to hire! This whole process normally takes a week, at most 10 business days.

7. How long does this process take?
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8. How much should I pay my virtual assistant?

This all depends on the role you are hiring for. The lowest our VA’s go for is $4 an hour. This is for more of a general VA (admin tasks). Appt setters start at $5 an hour and media buyers start at $6 an hour. The more experience and skill the person has, they will demand a bit more. Our job is to find quality people, NOT CHEAP people. FAVA will also negotiate with the VA on your behalf to make sure you're not over budget for this particular hire(s).

8. How much should I pay my virtual assistant?
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9. Why should we go with FAVA over Upwork /Fiverr/Onlinejobs or other platforms?

This is a question we get all the time… Our answer is simply two words -> TIME & EFFICIENCY. Of course you can go on these free websites and do your own research, but the most valuable asset for a business owner is their time. Instead of going through 100s of applications, videos, and conducting SO MANY interviews, why not pay a small ONE TIME fee to save you time so that within 24 hours you have people ready to be interviewed for the exact role you are looking for. There is also NO guarantee with these websites, and no extra resources, courses, support that you would get working with us. If we can save you time by finding you A players then our mission is accomplished.

9. Why should we go with FAVA over Upwork /Fiverr/Onlinejobs or other platforms?
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11. What makes FAVA different?

The amount of care we have for our clients & our VA’s is what truly drives us. Our goal is to have a winning formula which looks like this… win/win/win scenario.
The client has to be happy with the VA. The VA has to be happy with the client.

This is the only way FAVA wins. Customer support is our #1 priority. Without happy clients/VA’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. FAVA is here to provide world class talent to world class businesses all done with the highest intent of integrity.

11. What makes FAVA different?
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12. What is the cost to hire from FAVA?

The more you hire with FAVA the less each role would cost. All roles cost the same it just boils down to how many people you are looking to hire. We specialise in building teams for companies. Our most successful clients usually hire 10+ people over the course of the year.

1 hiring = $2,500

2 hirings = $4,000

3 hirings = $5,000

12. What is the cost to hire from FAVA?
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1. How long does it take for the application to be approved?

The application process starts with submitting our application form. In the form, we must receive a 2-4 minute video about yourself, your skills/experiences, and anything that would help us find you a job. You then will need to request to be added to our private FB group (https://www.facebook.com/groups/usingfavatalentpool)

Lastly, please add whoever you are communicating with on Facebook if you have not yet, and send them a message. They will take a look at everything you submitted and if you qualify for an interview, we will book you with the talent assessment coaches, who conduct all of our interviews. You will be approved after the interview with our team, and once we find the perfect client for you, we will make the introduction on Facebook.

Keep in mind this whole process can take anywhere from a few days to a few weeks and at times over a month. Our clients are the ones who decide who they want to skill test and interview so if you do not hear back from us, please follow up respectfully and understand we are trying our best to help as many people as possible.

If you have further questions, please email our team at careers@usingfava.com

1. How long does it take for the application to be approved?
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2. How many hours should I work?

Our clients look for part-time (15-25 hours per week), or full-time (30-40 hours per week) positions, please keep in mind, most of our clients are looking for full-time positions, so if you want to start part-time, eventually you will be requested to go full time (The time decision on this is up to the business owner).

If you are looking to be a freelancer, or work part time for the foreseeable future, no worries at all. Try platforms like upwork.com, fiverrr.com, onlinejobs.ph and others to help you find what you are seeking.

If you have further questions, please email our team at careers@usingfava.com

2. How many hours should I work?
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3. How much is the salary?

It all depends on the position for example:

General Virtual Assistant/ organic outreach/ admin tasks start at $4/hr

Appointment setters/ callers start at $5/hr + commissions

Media buyers start between $1500- $2500/mo (full time)

Video editors/graphic designers: $1000-$1500/mo (full time)

GHL Experts / marketing automation experts: $1000-$1500/mo (full time)

VERY IMPORTANT TO REMEMBER… if you are more experienced/have a high skill set, you are welcome to ask for more money. For instance, we have appt setters who start at $7/hr, and video editors that start at $2,000/mo. Our range of clients is HUGE. Do not be afraid to apply and at least try and see if we can help.

If you have further questions, please email our team at careers@usingfava.com

3. How much is the salary?
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4. Where is FAVA based?

Headquarters are in Medellin, Colombia and Miami Florida, USA. However our team is all over the world. And we have hired from over 40 countries.

If you have further questions, please email our team at careers@usingfava.com

4. Where is FAVA based?
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5. Which industries does FAVA work with?

We work with many industries. Most of our clients are either real estate investors or digital marketing agencies

The goal is to connect you with the right company based on your background // experience // needs and wants. We also have coaching/consultant clients ECOM brands, lawyers, physical therapists and many more that work with us.

If you are looking for a specific client, please make sure you tell our team this and we can try and help you.

If you have further questions, please email our team at careers@usingfava.com

5. Which industries does FAVA work with?
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6. Is there anything I need to pay FAVA for?

NOTHING! All we ask is that if you are applying, please be serious. Show up on time. Act professional. We work very hard to make sure we can find you a career, and that our clients are happy.

We do pay YOU for referrals. Scroll down to see how that works.

Also, we do not take ANY $$ from you once you start 100% of your salary and commissions go to you.

If you have further questions, please email our team at careers@usingfava.com

6. Is there anything I need to pay FAVA for?
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7. Do you receive any commission from my salary?

We don’t receive a dime from your paycheck. You will be paid directly by our client. The business owner already paid us for the service.

You'll have access to everything once you are officially hired.

Go crush it and make your dreams come true.

If you have further questions, please email our team at careers@usingfava.com

7. Do you receive any commission from my salary?
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Backed by our 30-day FREE replacement guarantee

If this person quits/gets fired early on, we will be replacing them free of charge. This does not begin until you officially on-board this person to your company, and they begin working
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