FAQs

We are here to help you with all your queries

1. Why do you need a virtual assistant?

A virtual assistant is placed inside a company to offload some of the work off of the CEO and/or other team members. If you have tedious tasks that you need someone else to take care of or you are looking to scale faster, then hiring a team of VA’s will be a move that you need to make.

We have placed many different types of roles in the last year and one of the most popular roles is appt setting. Instead of having the sales rep send a ton of emails/messages, the VA takes over so the sales rep can focus on being on calls and closing more deals. For instance, our best appt setters book 10-20 appts a week! Appt setter is just one of the many positions we offer. If you need some graphic design work done, we can help. What about media buying and taking over your current ads, we got you covered.

The most important thing to remember is that when you are looking to grow the business it is an absolute MUST to find A players. This starts with your VA team since they are normally the first hirings an online business makes.

1. Why do you need a virtual assistant?
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2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?

The number one reason we see is that these business owners do not just hire from a place of desperation. These businesses/agencies/consultants already have proven processes, offers, systems and much more in place.

They truly NEED a virtual assistant to take a load off their back. It is a top priority for them to find A players. Whether it is appt setters, media buyers, graphic designers, data entry people, whatever it is… These people that are looking to hire whatever role they are looking for BECOME that role first before hiring. They dictate what the day to day looks like, what KPI must be met, and overall what this job will entail. They are not guessing. Data is what these business owners follow, not their emotions.

Overall the owners build the right SOP’s, processes, and KPI’s around the role they are seeking, so whenever the time comes to hire someone, the person has a roadmap for succession.

2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?
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3. What does a part-time VS a full-time virtual assistant look like?

A part-time virtual assistant is someone who will work between 15-25 hours per week. Preferably on a set schedule but it does not have to be. This person may also have another job on the side. Most of our clients that start with part-time VA’s eventually grow this role to a full-time position if the company scales and the VA performs.

A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the VA agrees

3. What does a part-time VS a full-time virtual assistant look like?
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4. What tasks do the media buyers do on a regular basis?

They are checking the status of ads and making sure they are consistently performing. They also make tweaks to the copy, audience, targeting or whatever needs to be corrected. There is a KPI that must be met and that is up to the business owner to dictate.

4. What tasks do the media buyers do on a regular basis?
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55. When is the best time to hire an appt setter?

This is normally the first hire most agency owners make. As soon as you pick your niche & you have your offer in place, now it's time to set appts. There are many ways of doing this but like stated above, find where your audience is hanging around on social media. Most agency owners start with organic appt setters, meaning these guys send messages on FB, IG, LINK. They also prospect on FB groups, TIKTOK, and any other platform. These setters are using your scripts to get you more appointments on your calendar. The best setters are the ones who can hold a conversation on their own. These are the ones we find for our clients.

55. When is the best time to hire an appt setter?
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6. If the virtual assistant does not work out how does your replacement guarantee work?

We have a 6-week replacement guarantee so if the VA quits/gets fired we will replace this individual for free. Our team will be checking in with the both of you on a regular basis to ensure everything is working properly. We will replace up to three people for this role. Our goal is to place the best person for each role but the ultimate deciding factor is the business owner. If after the third replacement our company did not meet your standard, we will send you a full refund. The 6 weeks probation starts, the FIRST day our VA starts working for you. Not after payment.

6. If the virtual assistant does not work out how does your replacement guarantee work?
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7. How long does this process take?

FAVA moves F A S T. What that means is that after the payment is made, within 24 hours you will have VA’s for the role you are looking for in your inbox. These VA’s have gone through a thorough process before being sent to you and as soon as you tell us you are ready to interview, we will be conducting the interview on our zoom. We want to keep this process as stress free as possible, so all communication with the VA’s is done through us. After conducting the interviews, you are welcome to put these people through a certain skill test (you can also send a skill test before the interviews) and if they pass, it is time to hire! This whole process normally takes a week, at most 10 business days.

7. How long does this process take?
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8. How much should I pay my virtual assistant?

This all depends on the role you are hiring for. The lowest our VA’s go for is $4 an hour. This is for more of a general VA (admin tasks). Appt setters start at $5 an hour and media buyers start at $6 an hour. The more experience and skill the person has, they will demand a bit more. Our job is to find quality people, NOT CHEAP people. FAVA will also negotiate with the VA on your behalf to make sure you're not over budget for this particular hire(s).

8. How much should I pay my virtual assistant?
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9. Why should we go with RemoteFam over Upwork /Fiverr/Onlinejobs or other platforms?

This is a question we get all the time… Our answer is simply two words -> TIME & EFFICIENCY. Of course you can go on these free websites and do your own research, but the most valuable asset for a business owner is their time. Instead of going through 100s of applications, videos, and conducting SO MANY interviews, why not pay a small ONE TIME fee to save you time so that within 24 hours you have people ready to be interviewed for the exact role you are looking for. There is also NO guarantee with these websites, and no extra resources, courses, support that you would get working with us. If we can save you time by finding you A players then our mission is accomplished.

9. Why should we go with RemoteFam over Upwork /Fiverr/Onlinejobs or other platforms?
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11. What makes RemoteFam different?

The amount of care we have for our clients & our VA’s is what truly drives us. Our goal is to have a winning formula which looks like this… win/win/win scenario.
The client has to be happy with the VA. The VA has to be happy with the client.

This is the only way RemoteFam wins. Customer support is our #1 priority. Without happy clients/VA’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. RemoteFam is here to provide world class talent to world class businesses all done with the highest intent of integrity.

11. What makes RemoteFam different?
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12. What is the cost to hire from RemoteFam?

RemoteFam has many different packages since we get all types of applicants. Some of our clients move forward with a package of RTM's so we give them a small discount. Our prices range depending on the package you choose. We have an unlimited offer and a pay per hire offer.

The unlimited offer is exactly what it sounds like, hire as many people as you need for the year. The pay her hire package is only up to 3 hirings, and does not have unlimited replacements. For more context on costs, book a call with our team.

12. What is the cost to hire from RemoteFam?
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22. What if I don't pass my interview with a client?

We will still assess and endorse you to any clients for the role that fits your qualifications.

You must follow up with us, show up on time and be attentive.

Just because one client is not interested does not mean 100 others wont be.

Please be patient with us. We are trying to help everyone in our pipeline.

If you have further questions, please email our team at careers@usingfava.com

22. What if I don't pass my interview with a client?
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23. Why is it that important to make a video presentation? Shouldn't an interview be enough?

Your video presentation is the first things our clients see of you. It is your most important selling point. You should make MULTIPLE videos and send us your best. Look at this like an audition for a movie.

Our clients make a lot of their decisions based off the video. Please take your time on there and follow the instructions we have.

Lastly, if your video is hard to hear, or we can not understand, you will not get on any interview ever.

We are only hiring the TOP people in the world.

If you have further questions, please email our team at careers@usingfava.com

23. Why is it that important to make a video presentation? Shouldn't an interview be enough?
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24. Do you guys do internal hiring?

Yes! As a matter of fact, we do, most of our candidates go to our clients depending on each other needs but we have examples of really good ones that joined our team/family to improve all this process that we've working on so even if it's not as current it's definitely possible. You can always check our FB groups for updates or ask our recruiters about it to be aware of any vacancies that you might be interested in.

If you have further questions, please email our team at careers@usingfava.com

24. Do you guys do internal hiring?
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25. What are the inicial requirements to apply or either get disqualified if are not complete ?

You may complete 5 simple steps, fill out your form completely, meaning

1. add your cv/ resume in a free access  drive link

2. make a great video and send us your updated resume

3. get added to our Facebook group

4. book your vetting interview (group or one on one depending on the position)

5. wait for us to reach out to see if there is a match with a client.

If you have further questions, please email our team at careers@usingfava.com

25. What are the inicial requirements to apply or either get disqualified if are not complete ?
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26. Why my Resume needs to be free access?

Since we are a recruitment company, which means different clients will need to review your information and we expect you to provide the information in the best way so don’t lose time on our selection process.

This is a MUST. It has to be updated, organised and HONEST. If you lie and get caught, we will never help you land a client, EVER.

Submit this through the application form and we will get access to it.

If you have further questions, please email our team at careers@usingfava.com

26. Why my Resume needs to be free access?
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27. Whats going to happen as soon as I get qualified or mark as a Rockstar?

We will start the process to  make a match with one of our clients to get your ideal remote job! While it happens you will be able to join some of our Facebook groups and also you will get access to our private courses, be sure you complete them all.

If you have further questions, please email our team at careers@usingfava.com

27. Whats going to happen as soon as I get qualified or mark as a Rockstar?
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Backed by our 30-day FREE replacement guarantee

If this person quits/gets fired early on, we will be replacing them free of charge. This does not begin until you officially on-board this person to your company, and they begin working
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